Experience The Orange Peel Bar

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 The Orange Peel (Cleckheaton)

Last updated: June 2025

The Orange Peel is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our bar, contact us, or interact with our website or any of our digital systems.

The Orange Peel is the data controller responsible for your personal data. If you have questions or concerns, you can contact us at:

Email: hello@theorangepeelbar.co.uk
Post: The Orange Peel, 17 Albion St, Cleckheaton BD19 3JD 

If you're not happy with how we handle your data, you have the right to contact the Information Commissioner’s Office (ICO) via www.ico.org.uk.

We may collect and process the following types of personal data:

• Identity & Contact Data: Name, phone number, email, or address if you make a booking or contact us.
• CCTV Footage: Images captured in and around the premises for safety and security.
• Transaction Data: Details of purchases made, including method of payment.
• Technical & Usage Data: Device info, location (e.g., if using Wi-Fi or digital ordering systems), and browsing habits on our website (via cookies). 
• Feedback & Communication: Any details you provide in surveys, complaints, or general queries 

We do not collect sensitive personal data (such as health or ethnicity)

We collect data:

• Directly from you (e.g., when making a booking or contacting us).
• Via CCTV cameras on our premises.
• Through cookies or analytics on our website.
• From third-party tools (e.g., payment processors, booking platforms).
   

We use your data to:

• Process orders, bookings, and enquiries.
• Improve our services and your customer experience.
• Comply with legal obligations (e.g., health & safety, law enforcement requests).
• Monitor and protect the safety of our staff and customers through CCTV.
• Communicate with you when necessary.
   

We do not sell your data or use it for unsolicited marketing

We may share your personal data with:

• Our payment processors (e.g., card machines, EPOS systems).
• IT or booking service providers, if applicable.
• Law enforcement or local authorities, if required by law.
• Insurers or legal advisors, in the event of an incident.
• Responsible third parties (e.g., Pubwatch) for safety and barring enforcement.
   

We ensure all third parties respect your privacy and use data only as needed.

We have safeguards in place to protect your personal data from misuse, loss, or unauthorised access.

We only keep your data as long as necessary – for example, CCTV footage is typically held for up to 30 days unless required for investigations. Transaction and communication records may be kept longer if needed for legal or operational reasons.

You have the right to:

• Access your personal data.
• Correct or update inaccurate information.
• Ask us to delete your data where appropriate.
• Object to or restrict how we use your data.
• Request a copy of your data in a digital format.
• Withdraw consent (where we rely on it).
   

To make any of these requests, contact us at: hello@theorangepeelbar.co.uk

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This policy is kept under review and was last updated in June 2025. Please check back occasionally to stay informed.